About us
The Shared Service Agency (SSA) a business unit of the Department of Public Works.
The SSA is the largest and most diverse shared service provider in the Queensland Government.
With over 1500 staff in Brisbane and regional locations we deliver services to more than 70,000 customers across the State. We provide:
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Our challenge is to continuously improve service quality and cost while maintaining an appropriately skilled and committed workforce.
We will achieve this by partnering with departments and agencies to deliver a comprehensive reform program focussed on modernising our business systems, overhauling our business processes and strengthening our organisational capability.
Using sophisticated business process management techniques and a rigorous project management approach the SSA is delivering tangible improvements in areas such as accounts payable, recruitment, payroll and many others.
Our research into innovative technologies will deliver value through intelligent scanning and smart forms workflow.
With the SSA delivering important back office services, our client agencies can concentrate on their core business–providing essential services such as policing, child protection, housing, ambulance services, environmental protection, or delivering critical infrastructure for the state.